We hope you and your kids will be thrilled with your new retreat. If your purchase isn’t everything you dream it will be, we’re here to help. We will gladly refund or exchange your purchase using the following guidelines.
Undeliverable shipments and refused deliveries will be subject to a 25% restocking fee plus all shipping charges incurred by Sweet Retreat Kids. Please note that final sale items (ex. furniture, personalized items, sale items, and custom orders) cannot be refunded due to delivery issues. Unauthorized returns, items returned after the times defined above, and items that are not in new condition will not be refunded.